{"id":4557,"date":"2023-12-09T11:12:43","date_gmt":"2023-12-09T08:12:43","guid":{"rendered":"https:\/\/www.kimlikmakina.com\/?page_id=4557"},"modified":"2026-09-14T16:19:08","modified_gmt":"2026-09-14T13:19:08","slug":"iade-geri-odeme-politikasi","status":"publish","type":"page","link":"https:\/\/www.kimlikmakina.com\/en\/iade-geri-odeme-politikasi\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"<h4 class=\"wp-block-heading\">CANCELLATION, RETURN AND REFUND POLICY<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h5 class=\"wp-block-heading\">1. Seller Information<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Seller:<\/strong> Kimlik Makina San. ve Tic. &#8211; Muzaffer SARUHAN<br><strong>Address:<\/strong> Horozluhan OSB District, Demirtepe Street No:14, Sel\u00e7uklu\/Konya, T\u00fcrkiye<br><strong>Telephone:<\/strong> +90 332 249 85 71<br><strong>Email:<\/strong> <a href=\"mailto:bilgi@kimlikmakina.com\">bilgi@kimlikmakina.com<\/a><br><strong>Website:<\/strong> <a href=\"https:\/\/www.kimlikmakina.com\/en\/\">https:\/\/www.kimlikmakina.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Trade name: Kimlik Makina San. ve Tic. \u2013 Muzaffer SARUHAN. Tax office: Sel\u00e7uk Tax Office. Tax\/Turkish ID No: 44746575620. A MERSIS number will also be displayed if applicable.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">2. Scope of this Policy<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Products sold by Kimlik Makina generally fall into the following categories:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Stocked products sold with standard specifications,<\/li>\n\n\n\n<li>Custom products manufactured according to the customer's requested dimensions, capacity, materials, electrical system, automation, equipment, connections, layout or process conditions,<\/li>\n\n\n\n<li>Project-specific machinery, production lines, tanks, vessels, filling systems and process equipment,<\/li>\n\n\n\n<li>Installation, commissioning, design, engineering, software, automation and training services,<\/li>\n\n\n\n<li>Spare parts, consumables and complementary equipment.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">The quotation, proforma invoice, technical specification, order form and any special agreement signed by the parties form an integral part of this Policy. If these documents differ, the terms of the agreement or quotation specifically prepared and accepted for the relevant order shall take precedence, without prejudice to mandatory law.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3. Distinction Between Consumers and Commercial Customers<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Natural persons purchasing a product outside their commercial or professional activities may qualify as consumers under applicable consumer legislation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Transactions with companies, merchants, businesses, manufacturers and persons purchasing within their commercial or professional activities are commercial sales. The consumer right of withdrawal does not apply to such transactions; cancellation and return conditions are assessed under the quotation, order form, agreement and applicable commercial law.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">4. Custom Products and the Exception to the Right of Withdrawal<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The statutory exception to the right of withdrawal applies to non-standard products prepared according to the customer's requirements or project-specific needs, including custom dimensions, capacity, materials, colour, connections, electrical systems, software, automation, layout or process characteristics.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In particular, once production or procurement has begun, there is no unconditional right of withdrawal or return for reasons such as a change of mind, no longer needing the product, postponement of the project or inability to obtain financing in relation to the following products and services:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Machinery and production lines manufactured specifically for the customer,<\/li>\n\n\n\n<li>Custom-sized tanks, vessels and stainless-steel equipment,<\/li>\n\n\n\n<li>Process systems designed for the customer's product or facility,<\/li>\n\n\n\n<li>Custom electrical panels, automation and software applications,<\/li>\n\n\n\n<li>Motors, pumps, drives and other components procured specifically for the project,<\/li>\n\n\n\n<li>Equipment manufactured according to technical drawings approved by the customer,<\/li>\n\n\n\n<li>Completed or commenced design, engineering, installation, training and commissioning services.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This provision does not restrict any mandatory statutory rights where a product is defective or clearly fails to conform to the agreement.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">5. Right of Withdrawal for Standard and Stocked Products<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">A consumer who purchases a standard product remotely and where no custom-product exception applies may, subject to applicable legal conditions, <strong>exercise the statutory right of withdrawal within 14 days.<\/strong> \u200b<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The withdrawal notice must be sent in writing to <a href=\"mailto:bilgi@kimlikmakina.com\">bilgi@kimlikmakina.com<\/a> within the applicable period and must include the following information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order and invoice number,<\/li>\n\n\n\n<li>Customer's name, surname or trade name,<\/li>\n\n\n\n<li>Product to be returned,<\/li>\n\n\n\n<li>Reason for return,<\/li>\n\n\n\n<li>Contact details,<\/li>\n\n\n\n<li>Payment method used.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">After exercising the right of withdrawal, the product must be returned within the statutory period together with its invoice, accessories, technical documents and packaging, where applicable. The customer may be responsible for any reduction in value caused by handling beyond what is necessary for ordinary inspection.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">6. Order Cancellation and Requests After Production Has Begun<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">A custom-manufactured order becomes final when the quotation or agreement is accepted, the advance payment is made, or written production instructions are issued.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once production, engineering, drawing, material procurement or external purchasing has begun, a cancellation requested by the customer does not automatically create a right to a refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a commercial customer wishes to cancel a custom-manufactured order, Kimlik Makina may deduct the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Completed engineering and labour costs,<\/li>\n\n\n\n<li>Materials purchased specifically for the order or which cannot be returned,<\/li>\n\n\n\n<li>Supplier cancellation and return deductions,<\/li>\n\n\n\n<li>Direct costs arising from banks, payment institutions and currency conversion,<\/li>\n\n\n\n<li>Transport, storage and packaging costs,<\/li>\n\n\n\n<li>Other documented losses arising from the cancellation.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These amounts may be deducted from payments received. If a refundable balance remains after the calculation, the customer will be informed and the balance will be refunded using the agreed payment method.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The advance-payment, progress-payment and cancellation terms applicable to each order will, wherever possible, be stated separately in the quotation or agreement.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">7. Advance Payments and Production Charges<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">An advance payment may be taken for material procurement, engineering, production planning and the allocation of order-specific production capacity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">An advance payment is not deemed non-refundable under all circumstances. However, once the custom-manufacturing process has begun with the customer's approval, the cost of work performed and order-specific expenses incurred will be deducted from the advance payment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the customer fails to comply with the payment schedule, Kimlik Makina may suspend production, procurement, installation, dispatch or commissioning. Any resulting extension will not constitute delay by the Seller, and the delivery schedule will be recalculated from the date payment is completed or the impediment is removed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unless otherwise agreed in writing, title to the product remains with Kimlik Makina until the full order price has been paid.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">8. Teslim s\u00fcreleri<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u00d6zel \u00fcretim \u00fcr\u00fcnlerde internet sitesinde, \u00f6n g\u00f6r\u00fc\u015fmede veya teklif a\u015famas\u0131nda belirtilen teslim s\u00fcreleri; \u00fcr\u00fcn\u00fcn kapsam\u0131na ve tedarik \u015fartlar\u0131na ba\u011fl\u0131 olarak tahmini ya da s\u00f6zle\u015fmede a\u00e7\u0131k\u00e7a belirtildi\u011finde ba\u011flay\u0131c\u0131 olabilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Teslim s\u00fcresi a\u015fa\u011f\u0131daki \u015fartlar\u0131n tamamlanmas\u0131ndan sonra ba\u015flar:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kararla\u015ft\u0131r\u0131lan \u00f6n \u00f6demenin yap\u0131lmas\u0131,<\/li>\n\n\n\n<li>Teknik \u00f6zelliklerin kesinle\u015fmesi,<\/li>\n\n\n\n<li>\u00c7izim, numune veya projenin m\u00fc\u015fteri taraf\u0131ndan yaz\u0131l\u0131 olarak onaylanmas\u0131,<\/li>\n\n\n\n<li>\u00dcretim i\u00e7in gerekli bilgi, \u00f6l\u00e7\u00fc ve numunelerin eksiksiz teslim edilmesi.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00fc\u015fterinin ge\u00e7 \u00f6deme yapmas\u0131, onaylar\u0131 geciktirmesi, teknik \u00f6zellikleri de\u011fi\u015ftirmesi veya gerekli bilgi ve numuneleri ge\u00e7 teslim etmesi durumunda teslim s\u00fcresi, gecikme ve de\u011fi\u015fikli\u011fin \u00fcretime etkisi oran\u0131nda uzar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tedarik zinciri kesintileri, ithalat ve g\u00fcmr\u00fck gecikmeleri, ham madde veya kritik ekipman temin sorunlar\u0131, enerji kesintileri, salg\u0131n, sava\u015f, ambargo, grev, yang\u0131n, deprem, sel, do\u011fal afet, kamu makamlar\u0131n\u0131n kararlar\u0131 ve taraflar\u0131n makul kontrol\u00fc d\u0131\u015f\u0131ndaki benzeri olaylar teslim s\u00fcresini etkileyebilir. B\u00f6yle bir durumda m\u00fc\u015fteri bilgilendirilir ve yeni teslim takvimi taraflarca de\u011ferlendirilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">T\u00fcketici i\u015flemlerinde emredici teslim s\u00fcreleri ve t\u00fcketicinin gecikmeden kaynaklanan yasal haklar\u0131 sakl\u0131d\u0131r. M\u00fc\u015fteriye \u00f6zel haz\u0131rlanan \u00fcr\u00fcnlerde teslim s\u00fcresi, \u00fcr\u00fcn\u00fcn niteli\u011fine uygun olarak teklif veya s\u00f6zle\u015fmede ayr\u0131ca belirlenebilir.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">9. Teknik de\u011fi\u015fiklikler ve m\u00fc\u015fteri onay\u0131<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00fc\u015fterinin teklif, teknik \u015fartname, \u00e7izim, \u00fc\u00e7 boyutlu model, numune veya yaz\u0131l\u0131 a\u00e7\u0131klama \u00fczerinden verdi\u011fi onay \u00fcretim i\u00e7in esas al\u0131n\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Onay sonras\u0131nda talep edilen de\u011fi\u015fiklikler;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ek \u00fccret,<\/li>\n\n\n\n<li>Yeni teslim s\u00fcresi,<\/li>\n\n\n\n<li>Yeniden m\u00fchendislik veya \u00fcretim \u00e7al\u0131\u015fmas\u0131,<\/li>\n\n\n\n<li>Kullan\u0131lamayan malzeme ve par\u00e7alar\u0131n bedeli<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">do\u011furabilir. De\u011fi\u015fiklikler ancak Kimlik Makina taraf\u0131ndan teknik ve ticari olarak kabul edilip yaz\u0131l\u0131 \u015fekilde onayland\u0131ktan sonra ge\u00e7erli olur.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00dcr\u00fcn\u00fcn m\u00fc\u015fteri taraf\u0131ndan sa\u011flanan hatal\u0131 \u00f6l\u00e7\u00fc, numune, proses bilgisi, kapasite bilgisi veya teknik veriye uygun \u00fcretilmi\u015f olmas\u0131 ay\u0131p say\u0131lmaz.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">10. Hasarl\u0131, eksik veya ay\u0131pl\u0131 \u00fcr\u00fcn bildirimi<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00fc\u015fteri, teslim edilen \u00fcr\u00fcn\u00fc teslim s\u0131ras\u0131nda m\u00fcmk\u00fcn oldu\u011fu \u00f6l\u00e7\u00fcde kontrol etmelidir. Ambalajda veya \u00fcr\u00fcnde g\u00f6zle g\u00f6r\u00fcl\u00fcr ta\u015f\u0131ma hasar\u0131 bulunmas\u0131 h\u00e2linde kargo ya da nakliye g\u00f6revlisine hasar tespit tutana\u011f\u0131 d\u00fczenletilmeli; foto\u011fraf ve videolarla kay\u0131t alt\u0131na al\u0131nmal\u0131d\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Eksik, yanl\u0131\u015f, hasarl\u0131 veya s\u00f6zle\u015fmeye ayk\u0131r\u0131 teslimat iddialar\u0131 a\u015fa\u011f\u0131daki belgelerle birlikte gecikmeksizin <a href=\"mailto:bilgi@kimlikmakina.com\">bilgi@kimlikmakina.com<\/a> adresine bildirilmelidir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order and invoice number,<\/li>\n\n\n\n<li>\u00dcr\u00fcn\u00fcn genel ve detay foto\u011fraflar\u0131,<\/li>\n\n\n\n<li>Ambalaj foto\u011fraflar\u0131,<\/li>\n\n\n\n<li>Teslim tutana\u011f\u0131 veya kargo hasar tutana\u011f\u0131,<\/li>\n\n\n\n<li>Sorunun a\u00e7\u0131klamas\u0131,<\/li>\n\n\n\n<li>Varsa \u00e7al\u0131\u015fmay\u0131 g\u00f6steren video ve hata kay\u0131tlar\u0131.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ticari al\u0131c\u0131n\u0131n \u00fcr\u00fcn\u00fc inceleme ve ay\u0131p bildirim y\u00fck\u00fcml\u00fcl\u00fckleri, ilgili mevzuat ve taraflar aras\u0131ndaki s\u00f6zle\u015fme h\u00fck\u00fcmlerine tabidir. Gizli ay\u0131plara ili\u015fkin yasal haklar sakl\u0131d\u0131r.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">11. Teknik inceleme ve \u00e7\u00f6z\u00fcm y\u00f6ntemi<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u0130ade veya ay\u0131p iddias\u0131na konu \u00fcr\u00fcn, uzaktan destekle ya da gerekli g\u00f6r\u00fcl\u00fcrse Kimlik Makina tesisinde teknik incelemeye al\u0131nabilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0130nceleme sonucunda \u00fcr\u00fcn\u00fcn s\u00f6zle\u015fmeye ayk\u0131r\u0131 veya ay\u0131pl\u0131 oldu\u011funun belirlenmesi h\u00e2linde, olay\u0131n niteli\u011fine ve uygulanmas\u0131 zorunlu mevzuata g\u00f6re a\u015fa\u011f\u0131daki \u00e7\u00f6z\u00fcmlerden biri uygulanabilir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00dccretsiz onar\u0131m,<\/li>\n\n\n\n<li>Ay\u0131ps\u0131z misliyle de\u011fi\u015fim,<\/li>\n\n\n\n<li>Bedel indirimi,<\/li>\n\n\n\n<li>S\u00f6zle\u015fmeden d\u00f6nme ve bedel iadesi.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Talep edilen \u00e7\u00f6z\u00fcm\u00fcn teknik olarak imk\u00e2ns\u0131z olmas\u0131 veya sat\u0131c\u0131 bak\u0131m\u0131ndan \u00f6l\u00e7\u00fcs\u00fcz maliyet do\u011furmas\u0131 h\u00e2linde, mevzuat\u0131n izin verdi\u011fi alternatif \u00e7\u00f6z\u00fcm uygulanabilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00dcr\u00fcn\u00fcn yetkisiz ki\u015filerce s\u00f6k\u00fclmesi veya de\u011fi\u015ftirilmesi, yanl\u0131\u015f elektrik ba\u011flant\u0131s\u0131, uygun olmayan proses \u00fcr\u00fcn\u00fc kullan\u0131lmas\u0131, kapasite s\u0131n\u0131rlar\u0131n\u0131n a\u015f\u0131lmas\u0131, kullan\u0131m talimatlar\u0131na ayk\u0131r\u0131 kullan\u0131m, yetersiz bak\u0131m, darbe, kaza veya m\u00fc\u015fteri tesisindeki altyap\u0131 sorunlar\u0131ndan kaynaklanan ar\u0131zalar \u00fcretim ay\u0131b\u0131 say\u0131lmaz.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">12. \u0130ade kabul \u015fartlar\u0131<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u0130ade \u00f6ncesinde Kimlik Makina\u2019dan yaz\u0131l\u0131 iade onay\u0131 ve g\u00f6nderim bilgisi al\u0131nmal\u0131d\u0131r. \u00d6nceden bildirim yap\u0131lmaks\u0131z\u0131n g\u00f6nderilen \u00fcr\u00fcnler, teslim al\u0131nsa dahi otomatik olarak iade edilmi\u015f veya iadesi kabul edilmi\u015f say\u0131lmaz.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0130ade edilecek standart \u00fcr\u00fcn;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fatura veya sat\u0131n alma belgesiyle,<\/li>\n\n\n\n<li>\u00dcr\u00fcne ait aksesuar, aparat ve teknik belgelerle,<\/li>\n\n\n\n<li>M\u00fcmk\u00fcnse orijinal ambalaj\u0131yla,<\/li>\n\n\n\n<li>G\u00fcvenli ta\u015f\u0131ma sa\u011flayacak \u015fekilde paketlenerek<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">g\u00f6nderilmelidir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hijyen, g\u0131da g\u00fcvenli\u011fi veya proses g\u00fcvenli\u011fi bak\u0131m\u0131ndan risk ta\u015f\u0131yan; g\u0131da, kozmetik, kimyasal veya benzeri \u00fcr\u00fcnlerle temas etmi\u015f ekipmanlar, temizleme ve dekontaminasyon belgesi olmadan g\u00f6nderilemez. Sa\u011fl\u0131k ve g\u00fcvenlik riski olu\u015fturan \u00fcr\u00fcnler inceleme tamamlan\u0131ncaya kadar kabul edilmeyebilir.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">13. \u0130ade nakliyesi<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Cayma hakk\u0131n\u0131n ge\u00e7erli oldu\u011fu standart \u00fcr\u00fcnlerde iade nakliye giderleri, \u00f6n bilgilendirme formu ve y\u00fcr\u00fcrl\u00fckteki mevzuata g\u00f6re belirlenir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Yanl\u0131\u015f, eksik, hasarl\u0131 veya ay\u0131pl\u0131 g\u00f6nderimin Kimlik Makina\u2019dan kaynakland\u0131\u011f\u0131n\u0131n belirlenmesi h\u00e2linde gerekli iade ya da yeniden g\u00f6nderim i\u00e7in makul nakliye giderleri Kimlik Makina taraf\u0131ndan kar\u015f\u0131lan\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Keyf\u00ee iptal, yanl\u0131\u015f sipari\u015f, m\u00fc\u015fteri kaynakl\u0131 \u00f6l\u00e7\u00fc veya teknik bilgi hatas\u0131 ya da ay\u0131ps\u0131z ticari \u00fcr\u00fcn\u00fcn sat\u0131c\u0131n\u0131n \u00f6zel onay\u0131yla iadesi h\u00e2linde nakliye, sigorta, s\u00f6k\u00fcm, y\u00fckleme ve yeniden paketleme giderleri m\u00fc\u015fteriye ait olabilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nakliye s\u0131ras\u0131nda zarar g\u00f6rmemesi i\u00e7in \u00fcr\u00fcn\u00fcn ta\u015f\u0131ma niteli\u011fine uygun \u015fekilde paketlenmesi ve gerekti\u011finde sigortal\u0131 olarak g\u00f6nderilmesi gerekir.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">14. Geri \u00f6deme y\u00f6ntemi ve s\u00fcresi<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Onaylanan geri \u00f6demeler, kural olarak \u00f6demenin yap\u0131ld\u0131\u011f\u0131 y\u00f6ntem \u00fczerinden ger\u00e7ekle\u015ftirilir. Kredi veya banka kart\u0131yla yap\u0131lan \u00f6demelerin ba\u015fka bir ki\u015fiye, ba\u015fka bir karta veya farkl\u0131 bir banka hesab\u0131na iade edilmesi g\u00fcvenlik ve mevzuat nedenleriyle m\u00fcmk\u00fcn olmayabilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">T\u00fcketicinin ge\u00e7erli bir cayma hakk\u0131n\u0131 kullanmas\u0131 h\u00e2linde geri \u00f6deme, mevzuatta \u00f6ng\u00f6r\u00fclen s\u00fcre ve y\u00f6ntemle yap\u0131l\u0131r. Sat\u0131c\u0131, mevzuat\u0131n izin verdi\u011fi durumlarda \u00fcr\u00fcn kendisine ula\u015f\u0131ncaya veya t\u00fcketici \u00fcr\u00fcn\u00fc g\u00f6nderdi\u011fini belgeleyinceye kadar geri \u00f6demeyi bekletebilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">PayTR veya di\u011fer \u00f6deme kurulu\u015flar\u0131 \u00fczerinden ger\u00e7ekle\u015ftirilen iadelerde Kimlik Makina iade talimat\u0131n\u0131 \u00f6deme kurulu\u015funa iletir. \u0130adenin karta veya hesaba fiilen yans\u0131ma s\u00fcresi banka, kart kurulu\u015fu ve \u00f6deme sa\u011flay\u0131c\u0131s\u0131n\u0131n i\u015flem s\u00fcrelerine ba\u011fl\u0131d\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">PayTR taraf\u0131ndan a\u00e7\u0131klanan tahmini yans\u0131ma s\u00fcreleri kredi kartlar\u0131nda 1\u20133 i\u015f g\u00fcn\u00fc, banka kartlar\u0131nda 7\u201314 i\u015f g\u00fcn\u00fc olabilir. Bu s\u00fcreler bankaya g\u00f6re de\u011fi\u015febilir ve Kimlik Makina\u2019n\u0131n do\u011frudan kontrol\u00fcnde de\u011fildir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Taksitli \u00f6demelerde iade tutar\u0131n\u0131n karta yans\u0131t\u0131lma bi\u00e7imi kart\u0131 \u00e7\u0131karan banka taraf\u0131ndan belirlenir.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">15. \u00d6deme itirazlar\u0131 ve belge kay\u0131tlar\u0131<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00fc\u015fteri, \u00f6deme veya teslimatla ilgili bir sorun ya\u015fad\u0131\u011f\u0131nda ters ibraz ya da harcama itiraz\u0131 ba\u015flatmadan \u00f6nce <a href=\"mailto:bilgi@kimlikmakina.com\">bilgi@kimlikmakina.com<\/a> adresi \u00fczerinden Kimlik Makina ile ileti\u015fime ge\u00e7melidir. Bu h\u00fck\u00fcm m\u00fc\u015fterinin bankas\u0131na veya yetkili mercilere ba\u015fvuru hakk\u0131n\u0131 engellemez.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sipari\u015f ve \u00f6deme g\u00fcvenli\u011fi amac\u0131yla Kimlik Makina a\u015fa\u011f\u0131daki kay\u0131tlar\u0131 saklayabilir ve gerekli durumlarda banka, \u00f6deme kurulu\u015fu veya yetkili mercilerle payla\u015fabilir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Teklif, proforma fatura ve s\u00f6zle\u015fme,<\/li>\n\n\n\n<li>M\u00fc\u015fteri taraf\u0131ndan verilen sipari\u015f ve teknik onaylar,<\/li>\n\n\n\n<li>E-posta ve kurumsal yaz\u0131\u015fmalar,<\/li>\n\n\n\n<li>\u00dcretim a\u015famas\u0131 foto\u011fraf ve videolar\u0131,<\/li>\n\n\n\n<li>Test ve fabrika kabul tutanaklar\u0131,<\/li>\n\n\n\n<li>Sevk irsaliyesi, fatura ve teslim belgeleri,<\/li>\n\n\n\n<li>Kargo takip ve teslim kay\u0131tlar\u0131,<\/li>\n\n\n\n<li>Montaj, devreye alma ve e\u011fitim tutanaklar\u0131,<\/li>\n\n\n\n<li>Servis ve destek kay\u0131tlar\u0131.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ki\u015fisel veriler yaln\u0131zca ilgili mevzuata ve Kimlik Makina\u2019n\u0131n ki\u015fisel verilerin korunmas\u0131 politikas\u0131na uygun \u015fekilde i\u015flenir.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">16. Teslim ve kabul belgeleri<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Ticari ve \u00f6zel \u00fcretim sipari\u015flerinde \u00fcr\u00fcn\u00fcn tesliminde sevk irsaliyesi, teslim tutana\u011f\u0131, montaj tutana\u011f\u0131, devreye alma formu veya e\u011fitim formu d\u00fczenlenebilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00fc\u015fteri veya yetkili temsilcisi taraf\u0131ndan imzalanan teslim\/devreye alma belgesi, \u00fcr\u00fcn\u00fcn teslim edildi\u011fini g\u00f6sterir. Bununla birlikte bu belge, teslim an\u0131nda makul \u015fekilde tespit edilemeyen gizli ay\u0131plara ili\u015fkin emredici haklar\u0131 ortadan kald\u0131rmaz.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00fc\u015fteri, teslim alacak yetkili ki\u015finin ad\u0131n\u0131 ve ileti\u015fim bilgilerini sevkiyattan \u00f6nce bildirmelidir.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">17. Uyu\u015fmazl\u0131klar<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">T\u00fcketici i\u015flemlerinde t\u00fcketicinin yerle\u015fim yerindeki veya i\u015flemin yap\u0131ld\u0131\u011f\u0131 yerdeki yetkili T\u00fcketici Hakem Heyeti ile T\u00fcketici Mahkemesine ba\u015fvurma haklar\u0131 sakl\u0131d\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ticari i\u015flemlerde uygulanacak hukuk, yetkili mahkeme, arabuluculuk ve uyu\u015fmazl\u0131k \u00e7\u00f6z\u00fcm \u015fartlar\u0131 taraflar aras\u0131ndaki teklif veya s\u00f6zle\u015fmede ayr\u0131ca d\u00fczenlenebilir. Emredici yetki kurallar\u0131 sakl\u0131d\u0131r.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">18. Politika de\u011fi\u015fiklikleri<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Kimlik Makina bu politikay\u0131 y\u00fcr\u00fcrl\u00fckteki mevzuat, \u00f6deme kurulu\u015flar\u0131n\u0131n kurallar\u0131 ve i\u015f s\u00fcre\u00e7lerindeki de\u011fi\u015fiklikler do\u011frultusunda g\u00fcncelleyebilir. Bir sipari\u015f bak\u0131m\u0131ndan, sipari\u015fin verildi\u011fi tarihte m\u00fc\u015fteriye sunulan politika ile taraflar\u0131n kabul etti\u011fi teklif ve s\u00f6zle\u015fme h\u00fck\u00fcmleri esas al\u0131n\u0131r.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">19. \u0130leti\u015fim<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u0130ptal, iade, ay\u0131p bildirimi ve geri \u00f6deme talepleri i\u00e7in:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a href=\"mailto:bilgi@kimlikmakina.com\">bilgi@kimlikmakina.com<\/a><br><strong>Telephone:<\/strong> +90 332 249 85 71<br><strong>Address:<\/strong> Horozluhan OSB District, Demirtepe Street No:14, Sel\u00e7uklu\/Konya, T\u00fcrkiye<\/p>","protected":false},"excerpt":{"rendered":"<p>\u0130PTAL, \u0130ADE VE GER\u0130 \u00d6DEME POL\u0130T\u0130KASI 1. Sat\u0131c\u0131 bilgileri Sat\u0131c\u0131: Kimlik Makina San. ve Tic. &#8211; Muzaffer SARUHANAdres: Horozluhan OSB Mahallesi, Demirtepe Sokak No:14, Sel\u00e7uklu\/KonyaTelefon: +90 332 249 85 71E-posta: bilgi@kimlikmakina.com\u0130nternet sitesi: https:\/\/www.kimlikmakina.com Ticari unvan: Kimlik Makina San. ve Tic. \u2013 Muzaffer SARUHAN. Vergi dairesi: Sel\u00e7uk Vergi Dairesi. Vergi\/T.C. kimlik no: 44746575620. MERS\u0130S numaras\u0131 bulunmas\u0131&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-4557","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.kimlikmakina.com\/en\/wp-json\/wp\/v2\/pages\/4557","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kimlikmakina.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kimlikmakina.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.kimlikmakina.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kimlikmakina.com\/en\/wp-json\/wp\/v2\/comments?post=4557"}],"version-history":[{"count":4,"href":"https:\/\/www.kimlikmakina.com\/en\/wp-json\/wp\/v2\/pages\/4557\/revisions"}],"predecessor-version":[{"id":6700,"href":"https:\/\/www.kimlikmakina.com\/en\/wp-json\/wp\/v2\/pages\/4557\/revisions\/6700"}],"wp:attachment":[{"href":"https:\/\/www.kimlikmakina.com\/en\/wp-json\/wp\/v2\/media?parent=4557"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}